Privacy

Routed Labs, Inc. ("Routed Labs," "we," "our," or "us") operates the Airvoy website and mobile application (the "Service"). This Privacy Policy sets forth how we collect, use, disclose, and safeguard personal information. By using the Service, you consent to these practices as described herein.

Routed Labs is committed to maintaining the confidentiality, integrity, and security of your personal information. Our data practices are designed to be transparent, proportionate, and compliant with applicable laws and regulations.

We adhere to principles of data minimization and collect only the information necessary to provide eSIM services. Specifically, we collect:

Email Address

Collected when you:

• Create an account
• Purchase an eSIM plan
• Subscribe to a newsletter
• Contact support

Purpose: To manage accounts, deliver eSIMs, provide confirmations, and enable customer support.

The collected information is used exclusively for defined purposes:

• Delivery of eSIM credentials, purchase confirmations, and receipts
• Provision of technical and customer support
• Transmission of essential service updates and security notices
• Optional distribution of marketing materials (subject to consent)

You may opt out of marketing communications at any time.

Personal information is not sold, rented, or traded. It may be shared only under the following circumstances:

• Service Providers: For functions such as payment processing or email delivery
• Legal Requirements: Where mandated by law, regulation, or legal proceeding
• Business Transactions: In connection with mergers, acquisitions, or reorganization
• Security: To protect the rights, property, and safety of Routed Labs and its users

Information is retained only for as long as necessary for the purposes outlined herein:

• Active accounts: Data is retained while the account remains active and up to two years following last interaction.
• Guest purchases: Retained for up to one year to ensure customer support and fulfillment.
• Upon account deletion: All personal information is permanently erased from active systems.

You may exercise the following rights:

• Access and obtain a copy of personal information
• Request correction of inaccurate data
• Request deletion of records
• Withdraw consent from marketing communications at any time

Requests may be submitted to hector.diaz@airvoy.app.hector.diaz@airvoy.app.

Routed Labs applies appropriate technical and organizational measures to safeguard personal information, including:

• Encryption in transit and at rest
• Regular audits and vulnerability assessments
• Strict access controls and authentication protocols
• Secure infrastructure and data centers

Questions or concerns about this Privacy Policy may be directed to:

This Privacy Policy may be revised periodically to reflect operational, legal, or regulatory changes. Material modifications will be published on this page with an updated "Last Updated" date.

Users are encouraged to review this document at regular intervals to remain informed about how Routed Labs manages personal information.